Our IT Guys are a professional IT business solutions provider and we concentrated our services in Sydney but have customers all around Australia – customer focused and responsive. We match our genuine people with proven solutions, partnering closely with our clients to help them achieve their goals. While our clients’ needs continually change and evolve, our focus remains constant – to continuously adapt and provide the best outcomes for our clients.
The traditional support model for IT has been charging by the hour to fix issues as and when they happen. This 'break-fix' model means that IT companies have no incentive to provide a better level of service because they benefit when you have problems. And you incur costs when you least expect it.
With Our IT Guys managed service offering with network support and network management, you have unlimited help desk support and a guaranteed service level agreement which means that when you have a problem we'll respond straight away to fix it. But we go beyond that because with managed services, our business model relies on your network being up and running and problem free. We ensure that you have your network support up and ready all the time.
So we'll proactively monitor and fix problems experienced by your IT systems with network management and support before they visibly impact your performance. We'll continuously improve our services and systems so you benefit from improving technology. And we'll report on any issues we fixed so that you can see the work we're doing behind the scenes to keep you on track.
Further, our IT specialist Engineers are involved in corporate projects. Many clients for example, NSW State Government contract our services for medium to long term projects.